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After-Sales Support

Purchased a new product from us but need help setting it up? Got questions on best practices? We offer after-sales support to ensure you are setup with everything you need to use your product. 
Simply fill out the form below, directly email us at info@glroboticsusa.com or call us at (334) 258-1551. Please provide details on what you need help with and we will give you this the best solution. 

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★ Reviews

Let customers speak for us

230 reviews
Write a review
87%
(200)
3%
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4%
(10)
B
Mingda Magician X2 heated bed for flex sheet
Bill Bratton
Order

I would love to share on my mingda parts I ordered but they haven’t been delivered yet there lost in usps surprise surprise. I emailed And got reply yeah we’ve had this issue with usps before and trying to find out about shipment is near impossible.

O
Mingda Magician Pro 2 Extra Large 3D printer
Orlando Tirado
Error code MINTEMP E1

Having trouble with printer, seeked help from GL Robotics and no answer. Requested support from Mingda and no answer. Further research revealed my printer is out of warranty well over a year. With what I have spent so far, should have been able to own a better printer with an actual support and a warranty that should have taken care of my problem.

I'm sorry you are having trouble. I don't have a missed call or message from you. Please give us a call 334-258-1551. Your printer is not out of warranty with us. The E1 minitemp error is related to the nozzle temperature. Check the connections for the wiring.

E
Mingda Magician Max 2 Large 3D printer
Eric Toone
Auto leveling

I keep getting a probing error and will not auto level right out of the box.

Please feel free to give us a call if you need help. A probing error means something is loose. A loose connection or the assmbley screws are not tight. Make sure the gantry cross bar is tight and check the belts. Also check the extruder nozzle for movement.

M
Charging Base Power Supply LUBA 1
Michelle Stephenson
Still have yet to receive it

I have no idea how it is because I still haven’t received the product yet. This is probably more on the US Postal Service but you asked me for a review seven days after purchase and I haven’t received the product

I appologize for the late delivery. Unfortunately, we can't control the post office. I checked on your delivery and the P.O. acknowledges it is late and will deliver it soon. The reviews are automatically generated from an app we use.

B
Whole extruder for the Mingda Magician X2, Max 2 and Pro 2
B.C.
Extrudeuse complète pour Mingda Magician X2, Max 2 et Pro 2

ET ELLE COMPATIBLE AVEC LA MAGICIAN PRO

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